I thrive on complex and ambiguous challenges that don’t have a clear pathway forward or an obvious solution.
Hello. I’m Mark!
I wear many hats as a designer – researcher, service designer, strategist, and I love to dig into complex areas like healthcare and other multi-stakeholder environments. I’m grounded in a Human-Centered approach to the design of products and services – with a relentless focus on people. I believe that designing for real, tangible needs of customers and stakeholders is the foundation for great design solutions.
But now we are in a world that’s radically evolving and changing faster than ever before. Succeeding in the current landscape requires new ways of thinking. Having an experimental mindset. Challenging conventional thinking. And I’m excited to tackle new challenges in this complex world.
While I believe that every challenge is different in some important way, and that methods need to be pulled in to fit the problem, I also believe that there are some principles in how we approach work that can lead to better outcomes. Here are a few that I like.
